Shipping Policy

At Joseph Abboud, we understand that impeccable style extends beyond our collections to every aspect of your shopping experience. Our Shipping and Returns Policy reflects our commitment to timeless elegance and exceptional service, ensuring your complete satisfaction from order to delivery and beyond.

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Ideal for those who prefer faster delivery with reliable tracking

Free Shipping

• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Perfect for customers who value economy without compromising on service

We want you to be completely satisfied with your Joseph Abboud purchase. Our returns and exchanges process is designed with your convenience in mind while maintaining our standards of quality and elegance.

Policy Highlights

• 15-day return window from the delivery date
• Items must be unworn, unaltered, and in original condition with all tags attached
• Refunds issued to your original payment method
• Free exchanges for eligible items

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• Returned within 15 days of the delivery date
• All original tags attached and items unworn
• In original packaging when applicable
• Valid proof of purchase provided

Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following items cannot be returned or exchanged:

• Jewelry and Cufflinks (for hygiene reasons)
• Clearance items (as indicated at time of purchase)
• Any altered or customized items
• Items without original tags or packaging

Return & Exchange Process

Step 1: Initiate Your Return or Exchange

To begin the process, please contact our customer service team at [email protected] with the following information:

• Your order number
• The item(s) you wish to return or exchange
• Reason for return or exchange
• Whether you prefer a refund or exchange

Step 2: Prepare Your Package

Once your return is authorized, please:

• Securely package the item(s) in their original packaging if possible
• Include a copy of your order confirmation or packing slip
• Clearly mark whether you’re requesting a refund or exchange

Step 3: Ship Your Return

Ship your return to the following address using a trackable shipping method:

Joseph Abboud Returns
292 Westfall Avenue
Albuquerque, US 87123

Refund Processing

Once we receive and inspect your returned item(s):

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You will receive a confirmation email once your refund has been processed
• Please allow additional time for the refund to appear in your account, depending on your financial institution

Exchanges

For eligible items, we offer free exchanges for size or color variations, subject to availability. If the requested exchange item is not available, we will issue a refund to your original payment method.

As we serve customers globally (excluding Asia and select remote regions), international returns are accepted following the same policy guidelines. Please note that international customers are responsible for any customs duties or return shipping costs.